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Shoe Boutique


Have questions ?


They might be answered in our FAQ.
We tried to cover just about everything you need to know.


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or fill in our contact form:

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  • Is it necessary to have an account to shop on
    Yes, it's necessary to log into your linsfashion account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalised shopping experience including recommendations and quicker check-out.
  • How do I know my order has been confirmed?
    An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your linsfashion account
  • What should I do if my order is approved but hasn't been shipped yet?
    We usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
  • I missed the delivery of my order today. What should I do?
    The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.
  • Can I take the shipment after opening and checking the contents inside?
    As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
  • If I request for a replacement, when will I get it?"
    Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
  • Can items be returned after the time period mentioned in the Returns Policy?
    No, we will not be able to accept returns after the time period mentioned in the Returns Policy.
  • The delivery of my order is delayed. What should I do?
    On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
  • How does linsfashion prevent card fraud?
    Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorized by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorized.
  • Do you ship internationally?
    Currently, we only ship within India.
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